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New functions in Privatbanka Mobile application

In our online banking, we are introducing another innovation for your security and convenience – the new Mobile App authorisation device. It provides you with a new way to authorise your transactions and applications in the desktop version (on your computer), through a mobile application. You will gain easy and secure access to your banking services, as well as a convenient way to confirm payments, sign applications, and make other operations. You can do everything in a simpler, quick, and efficient manner, without the need for any other additional equipment. The new method of authorisation also increases the level of security for your transactions.

The innovation will be available from 11th January 2025 for all clients with the Privatbanka mobile application, version 2.14.0 or higher. (In order to fully enjoy all the new features and benefits offered by this technology we recommend you regularly update the app to its latest version).

Thank you for using our services and we look forward to your feedback.

Currency conversion fees related to payments

Privatbanka, a.s. informs the payer, before initiating a payment transaction in the provision of a currency conversion service in connection with a payment initiated directly online through a website (Internet banking) or mobile banking application, in a clear, neutral and understandable manner about estimated fees for currency conversion services.

Privatbanka, a.s. prior to the commencement of the payment transaction, notify the payer of the estimated total amount of the payment on behalf of the payer's account, including all transaction fees and all currency conversion fees. Privatbanka, a.s. it shall also notify the estimated amount to be sent to the beneficiary in the currency used by the beneficiary.

SEPA payments, standing orders and SEPA direct debits provided via Internet banking in accordance with the valid General Terms and Conditions of Privatbank, a.s., are charged in accordance with the valid List of Charges of Privatbank, a.s. free of charge, except for a current account Privatbanka Biznis Konto in EUR and CZK, for which the fee for SEPA payments, standing orders and SEPA direct debits is EUR 0.50 per payment.

Priority payments provided via Internet banking in accordance with the valid General Terms and Conditions of Privatbank, as are charged in accordance with the valid List of Charges of Privatbank, as. of $ 50 per payment + transaction fee for OUR (up to $ 12500 = $ 25 or from $ 12500 = $ 50).

Cross-border payments provided via Internet banking in accordance with the valid General Terms and Conditions of Privatbanka, a.s., are charged in accordance with the valid List of Charges of Privatbanka, a.s. 1% of the payment value, min. € 10, max. € 50 per payment + transaction fee for OUR (up to € 12500 = € 25 or € 12500 = € 50). If the amount of the payment is less than or equal to the minimum fee for its execution, the payment will be made in the case of a natural person payer for a fee equal to the amount of this payment.

The currently available exchange rate from the Privatbanky exchange rate list is used for the currency conversion rate.

Dear clients,

we would like to inform you that Privatbanka, a.s. has implemented the changes resulting from the Commission Delegated Regulation (EU) 2018/389 supplementing Directive (EU) 2015/2366 on payment services in the internal market (PSD2), which took effect on 14 September 2019. The PSD2 Directive extends the circle of providers of payment services by new entities, so called third parties (TPP), and stipulates the technical and security requirements applicable to the provision of online payment services (the strong customer authentication principle), the payer´s responsibility for unauthorized payments, and periods for filing and settlement of complaints. For more information, please, click on the following links:

Payment Services Directive 2 (PSD2) Information

End of the use of GRID cards within the Privatbanka Internet Banking

New authentication method for users with the passive access to the Internet Banking

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